Terms & Conditions
2025/09/14
Business Name: Merchy
Welcome to Merchy. By using our website and purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. General
These Terms govern your use of our website and services.
By accessing or shopping on our site, you agree to be bound by these Terms.
We may update or modify these Terms at any time. Updates will be posted on this page.
2. Products & Availability
We sell Formula One–inspired clothing and merchandise.
Grey Product Notice: All products sold by Merchy are grey/official import merch.
Logos, team names, and trademarks remain the property of their respective owners.
Product images are for illustrative purposes; colors and designs may vary slightly.
Clearance Items: All clearance and sale items are final sale and cannot be refunded, returned, or exchanged.
3. Orders & Payment
All prices are listed in ZAR.
Payment must be made in full at checkout through our secure payment gateway.
We reserve the right to cancel an order if payment is not successful or if fraud is suspected.
Order Processing: Orders take 3–5 working days to process, excluding courier delivery times.
4. Shipping & Delivery
Shipping costs are displayed at checkout.
Delivery times vary depending on your location. While we aim to meet estimated timelines, delays may occur.
Courier Liability: Once a parcel has been handed over to the courier, Merchy is not liable for delays, damage, or loss of the parcel. Customers must follow up directly with the courier service in such cases.
5. Refunds, Exchanges & Returns
Refunds: Available only on the day of receiving your item. Refunds will exclude courier costs and will be made to the original payment method.
Exchanges: Available for up to 14 days after receiving your item, provided the product is unused, unworn, and in its original packaging.
Washing & Care Instructions: Customers must follow the washing and care instructions (Do not tumble dry, Do not Iron,, Cold hand was) provided with the product. Items damaged due to incorrect washing or handling will not be eligible for refund or exchange.
Out of Stock: If the requested exchange item is unavailable, a voucher for the same value will be issued.
Courier Costs: Customers are responsible for courier fees on all returns and exchanges (unless the product is defective or incorrect).
Clearance Items: No refunds or exchanges are allowed on clearance or sale items.
To request a refund or exchange, please contact us at neponlinestores@gmail.com with your order number.
6. Intellectual Property
All logos, product designs, and content on the Merchy website are owned by Merchy and may not be copied, reproduced, or distributed without permission.
Formula 1 team names, logos, and trademarks belong to their respective owners. Our products are grey/import merchandise.
7. Limitation of Liability
Merchy will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
Our maximum liability to you for any claim is limited to the amount you paid for the product (excluding courier costs).
8. Privacy
Your use of our website is also governed by our [Privacy Policy]. Please review it to understand how we handle your information.
9. Governing Law
These Terms are governed by the laws of South Africa .
10. Contact Us
For questions about these Terms, please contact us:
📧 Email: neponlinestores@gmail.com
📞 Phone: 0614046221